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Frequently Asked Questions (FAQ)
Everything you need to know about the UffPay app and services.
How does UffPay work?
Link your payment method, choose the amount to send and confirm. Your recipient receives the money in approximately 24 hours, with a transparent fee of 3.5% + $0.50 per transfer.
How do I get started with UffPay?
Download the UffPay app from Google Play or the App Store, create your account and verify your identity with your DPI or passport. Once your account is verified, you can send money in minutes.
Who can open a UffPay account?
UffPay is currently available to adults (18+) who are residents or citizens of Guatemala. You only need your DPI or passport, an email address and a phone number to get started.
Do I need an invitation code to create an account?
No. The invitation code is optional — you can create your account without one and add it later from your profile.
Can I connect my bank accounts to UffPay?
Yes. You can securely link your bank accounts and cards to check balances, fund your transfers and receive alerts about unusual activity.
Is my financial data secure with UffPay?
Yes. We use bank-grade encryption, continuous transaction monitoring and strict KYC and AML controls. In the United States, funds are held in FDIC-insured institutions; in Guatemala, transactions are processed through NeoNet and funds are held in custody by Banco Industrial.
What are the transaction limits?
Standard limits of Q2,500 per day, Q10,000 per week and Q25,000 per month apply before you complete full account verification. Once your account is fully verified, higher limits may apply.
Does UffPay work with Visa?
Yes. UffPay works with Visa infrastructure and agreements for its prepaid card program and other compatible services, subject to applicable terms and availability.
Is UffPay available on multiple devices?
Yes. UffPay is available for iOS and Android, and you can sign in securely from multiple devices with the same account.
