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Frequently Asked Questions (FAQ)

Everything you need to know about the UffPay app and services.

How does UffPay work?

Create an account, complete identity verification and choose an eligible funding method. Transfers between UffPay users within Guatemala are instant and free. For international remittances, the sender fee is 3.5% + $0.50 and the UffPay receiver fee is $0. Currency conversion carries a separate FX charge of 1% to 1.5% over the applicable base rate. Review the quote for all charges and expected international delivery timing before confirming.

How do I get started with UffPay?

Download the app for iOS or Android and complete the requested identity checks. Available services, funding methods and limits depend on your location and account profile.

Who can open a UffPay account?

UffPay is for adults (18 or over). Senders in the United States register with a government-issued photo ID and the identity details required by U.S. customer identification rules. Recipients and users in Guatemala register with a DPI or passport. In both cases you also need an email address and a phone number.

Do I need an invitation code to create an account?

No. The invitation code is optional: you can create your account without one and add it later from your profile.

Which funding methods can I use?

Use the eligible funding methods shown in your app. U.S. remittances use card-funded inflows; available methods depend on your account, location and provider. Bank-account connections are coming soon and are not yet available.

Are local transfers in Guatemala instant and free?

Yes. Transfers between UffPay users within Guatemala are instant and free. Both accounts must be verified and account limits apply. International remittances and currency conversion have separate pricing and conditions.

Can I split a bill with other users?Coming soon

Bill splitting is planned and is not yet available in the app. The website example lets you explore equal shares; it does not request or send payments. A launch date has not been announced.

Can I connect my bank account?Coming soon

Bank-account connections are planned and are not yet available. For now, use the eligible funding methods shown in your app. A launch date has not been announced.

Is my financial data secure with UffPay?

UffPay uses identity checks, transaction monitoring and security controls, supported by BlackEagle AI and human review.

Is UffPay a bank, and are wallet balances insured?

UffPay is a financial technology company, not a bank, and does not itself provide insured deposits. Any deposit insurance through a partner bank depends on the account structure, ownership, records and applicable conditions. A bank’s FDIC status does not insure every wallet balance or protect against UffPay’s failure.

What are the transaction limits?

Limits vary by product, funding channel, time period, customer risk profile and partner terms. Complete the required identity checks and consult the limits shown for your account in the app.

Does UffPay work with Visa?

UffPay has a seven-year Visa framework covering ten markets. Participation and support depend on the agreement’s conditions and applicable approvals. UffPay Visa prepaid cards are rolling out, with Dock integration complete and 1,000 physical cards printed for distribution. Activation and use depend on issuer, network and customer requirements. Apple Pay and Google Wallet support is undergoing a separate certification process.

Is UffPay available on multiple devices?

Yes. UffPay is available for iOS and Android, and you can sign in securely from multiple devices with the same account.

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